Return & Exchange Policy
Return & Exchange Policy - U.S. Customers/Shipments
We are most interested in making sure that you purchase the right items for your needs.
If you are not sure what to order, please call us before making a purchase... 888-431-7385 or 954-989-1250
We are more than glad to help you.
In order to keep our pricing as low as possible we do have to maintain a common sense return policy.
1) All equipment sales (ie: Heat presses, vinyl cutters, engravers, printers, etc) are final except if upgrading a heat press on our Upgrade Program. See line #11 below
2) No returns will be accepted without receiving a RMA# authorization from us prior to sending back the item.
Defective equipment and/or items must be sent back in its original factory packaging/box with all materials, disks, etc.
3) Shipping charges are not refundable.
3a) In the event we have to replace damaged or missing items it will be shipped via Ground Service. Express Shipping if desired will be quoted.
4) Inks, Ink feed systems, Software, Training Materials & Videos are not returnable, all sales are final.
5) Unless specified elsewhere we do not accept returns after 15 days from invoice date.
6) Where a specific return period is indicated, no returns will be accepted after that period.
7) For items being returned for reasons other than defective merchandise (BESTBLANKS in its sole discretion will
determine if merchandise is considered defective) there is a 25% or $25.00 restocking charge, whichever is greater.
8) For Orders being canceled (before we pack it) there is a cancellation charge of $25.00.
9) Customer is responsible for the shipping costs when shipping item(s) back to BESTBLANKS. Customer must choose a shipper
capable of providing proof of delivery. Customer is responsible for properly packing and fully insuring item(s) being returned.
10) BESTBLANKS in its sole discretion will determine if a Refund or Credit against future purchase will be given.
11) Heat Press - Upgrade Program
You must make a purchase of a larger (more expensive) heat press prior to being eligible for a RMA# (Return Merchandise Authorization Number).
A RMA# is required prior to returning the Heat press machine. Sending us any items without a RMA# will result in BESTBLANKS refusing the shipment and you will be responsible for all shipping costs in both directions. We only accept heat press machines that are in proper working order and that you have purchased from us.
This upgrade program is available for a period up to six months from the invoice date/time of purchase. The heat press you are returning must be packed back in the original packaging/box and must include all manuals, etc. that came with the heat press. If the heat press arrives with excess stains or damage BESTBLANKS will require customer to pay for all repairs. Customer is responsible for the Heat Press arriving in clean un-damaged condition. Please call us for complete program details.
12) Please see menu on right side for complete details of all policies.
Return & Exchange Policy - OUTSIDE THE U.S. Customers/Shipments
1) We offer all information (upfront) on all products.
2) You are responsible for selecting the appropriate items for your needs. Please contact us if you need help.
3) All sales are final. We do not accept returns or exchanges on international orders.
4) If there is a warranty issue with an item we are glad to assist. The product's warranty applies as specified by its manufacturer. Contact Manufacturer for service.
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